Employment

The Bridge Director of the Seaway International Bridge Corporation (SIBC)* has overall responsibility for the management and operation of the Seaway International Bridge Corporation Limited (SIBC, as a subsidiary of The Federal Bridge Corporation Limited).  This position is one of leadership of the entire bridge team for the crossing’s safety, security, maintenance, operations, financial results, approach to customer service and its stakeholder relations. The Bridge Director of the SIBC reports directly to the SIBC Board of Directors and administratively to the SIBC Board President. The incumbent is also responsible to seek guidance and to keep both owners, The Federal Bridge Corporation Limited (FBCL) and the Great Lakes St. Lawrence Seaway Development Corporation (GLS), informed of the strategic direction, resource allocation, bridge asset condition and financial results. The Bridge Director of the SIBC also collaborates positively with the parent corporation’s (FBCL) overall leadership team for legislative compliance and reporting.  As such, this position makes important contributions to the overall strategic direction, competitiveness, and results of the SIBC and FBCL as a whole.

DUTIES AND RESPONSIBILITIES

Under the direction of the SIBC Board Directors, the Bridge Director, Seaway International Bridge is accountable for the:

Leadership and Strategy (50%):

• Planning, communication and execution of key business strategies
• Provision and promotion of high standards of professionalism, integrity, and leadership, both within and outside the organization, appropriately representing SIBC’s and FBCL’s business philosophies, protocols, policies, and standards
• Maintenance of strategic relations and liaison with local stakeholders and community representatives to strengthen relationships thus enhancing the bridge crossing’s value
• Development of annual strategy and long-term business plans for SIBC Board of Directors approval, with garnering of respective owner support for major capital elements, and to submit to FBCL for consideration of inclusion in its Corporate Plan
• Leading and mentoring employees in a structured, systematic and positive manner
• Directing continuous improvement of SIBC policies, risk, and performance frameworks
• Report to the Board of Directors progress on SIBC strategy implementation, action plans, risk and performance management, project status, business context and staffing

Bridge Maintenance and Operations (15%):

• Maintenance of quality service by establishing and enforcing SIBC’s mission and standards
• Identification, launch, implementation and evaluation of new programs and initiatives that impact business performance
• Accountability for financial budgets, forecasts, and results of SIBC to its owners
• Establishment of workflows, practices and standards to ensure that ongoing support is provided for maintenance and operations
• Continuous, open and transparent communications between departments

 Bridge Safety and Security (15%):

• Stewardship of the bridges, roadway, its facilities and all other assets including leadership of a robust asset management program
• Ensure laws, regulations and policies governing SIBC are being followed, as are applicable laws of Canada and the United States as it relates to each segment of the bridge crossing
• Focus on overall safety and security of employees and patrons using the bridge
• Resource for bridge maintenance inspections and reports, engaging owners in results and plans
• Oversight on activities to ensure high safety standards at all times

 Administration (15%):

• Oversee all the financial aspects of the business including financial management, budgeting, procurement and cost control
• Alignment with FBCL and Government of Canada directions as a subsidiary entity.
• Report on compliance to relevant legislations, regulations and policies including the International Bridges and Tunnels Act, Canada Labour Code, Income Tax Act, Official Languages Act and Multiculturalism Act, Privacy Act, Access to Information Act
• Analyze, measure and report on the success of the corporation, including corporate objectives, financial results, employee satisfaction, customer service, compliance and  supporting team resources
• Allocate material, human and financial resources to implement SIBC policies and programs
• Approve personnel planning and oversee employee performance management program

Other (5%):

• Maintain technical knowledge in area of specialization to provide ongoing effective  leadership
• Other duties as determined by the SIBC President and the Board of Directors to ensure the successful management and operation of SIBC

ESSENTIAL QUALIFICATIONS

Education

• A bachelor’s degree from a recognized university in a specialty related to the duties of the position and/or an equivalent combination of education and experience

Experience

• Minimum of 7 years relevant experience, in such areas as operations, revenue generation, the transportation sector, maintenance of major infrastructure assets and/or asset management,
• Minimum of 5 years’ experience (concurrent or sequential) in establishment of strategic and operational plans, people leadership, development of policy, reporting to senior executives and/or Board of Directors on a broad range of financial and management performance and issues including direct budgetary responsibility
• Experience in overall business management including resource planning, procurement, information technology, human resources, security and risk management and communications
• Demonstrated leadership involvement working with stakeholders (First Nations, federal/provincial/municipal/Indigenous governments, interest groups, media or communities)

 Knowledge and Skills

• Skilled decision maker with the ability to prioritize and provide positive guidance to staff at all levels to achieve corporate objectives and deliver high-performance
• Remarkable flexibility and ability to evolve corporate objectives, priorities and operational situations with a positive leadership mindset in all actions and communications
• Good understanding of a Crown corporations’ role and accountabilities within the Government of Canada
• Sound awareness of government priorities in general and as they affect the Canada-U.S. border
• Understanding and awareness of the Seaway International Bridge crossing, its geography and socio-political environment
• Deep knowledge of government priorities, business practices and organizational alignment combined with federal government priorities as they relate to Canada’s Indigenous peoples
• Robust comprehension of applicable federal and provincial legislation, general business policies and trends
• Outstanding ability to build partnerships with a variety of internal and external stakeholders for the achievement of corporate results
• Compelling aptitude in communication (both oral and written) and presentation skills, to present and maintain a positive image as a spokesperson for the SIBC and its owners, while promoting and maintaining good public relations;
• Strong leadership skills, with steadfast resolve and personal integrity
• Skillful negotiation, conflict resolution and problem solving acumen

 Mandatory

• Language – English and French are essential, at an advanced level for both written and oral skills
• Have the ability to travel regionally within Ontario and to the United States
• Hold a valid passport
• Hold a valid driver’s license
• Hold, or successfully qualify to obtain, a valid Government of Canada Secret level security clearance
• Applications will only be considered from those eligible to work in Canada

We thank all those who apply. Only those selected for further consideration will be contacted.  SIBC is an Equal Opportunity Employer, which promotes a culture of inclusion and diversity. Accommodations are available throughout the staffing process and can be requested at any time from the assigned human resources representative.

Additional Details:

Interested applicants may submit their cover letter and resume to SIBCbridgedirector@federalbridge.ca for consideration on this opportunity.

Min Hiring Rate: $124,851                 Max Hiring Rate: $148,632

*The SIBC’s host communities are the City of Cornwall, ON, Akwesasne, ON, QC and NY, St. Lawrence County that includes the Hamlet of Rooseveltown and the Town of Massena.

Summary

The Administrative Assistant reports to the Manager of Central Services and is responsible for a variety of administrative support services of a confidential, complex, and routine nature. This person will be required to communicate effectively, within the corporation and with external stakeholders, and work in collaboration with other members of the SIBC team in all departments. Success in this role requires results orientation, the ability to prioritize workflow, discretion, and professionalism.

Duties and Responsibilities

Administrative Support (30%)

• Provide administrative supports as needed including but not limited to document editing, formatting, scheduling, travel arrangements, incoming and outgoing mail, publications, and other correspondence.
• Communicate verbally or in writing with internal and external stakeholders.
• Coordinate and track workflows, projects, and action items/decisions, to ensure that paperwork and follow-up is timely and complete.
• Assists in the preparation of reports, Board of Directors packages and general correspondence.
• Primary responsibility for triaging reception area requests by taking independent action to determine the course of action, with appropriate delegation and judgment.
• Main contact for greeting visitors and couriers, ascertaining the nature of business and directing visitors to the appropriate person.
• This position is required to be in the office to support hours the office is open to the public.
• Ensure SIBC policies are updated and translated once approved.
• Maintain training logs for all employees.
• Responsible for creating and maintaining forms for all departments.
• Other duties within the scope, spirit and purpose of the job.

Office Coordination (15%)

• Maintain all aspects of the corporate file classification system.
• Maintain the entry access cards database.
• Primary responsibility for maintaining inventory levels of office supplies.
• Organize virtual meetings as requested.

• Prepare meeting rooms to welcome guests and stakeholders (coffee, water, catering, etc.).
• Primary responsibility to ensure operation of equipment including photocopier, shredder and coordination for repairs.

• Primary responsibility to maintain all meeting rooms and common areas (kitchen/dishwasher) in clean and organized condition.
• Track incoming mail and distribute; accordingly, prepare outgoing mail, including shipments.
• Maintain up-to-date list of contacts internal and external.

• Responsible to recommend, as appropriate, various elements or tools to improve the functional and administrative aspects of the department.
• Provide coverage of essential administrative functions normally performed by other team members in their absence.

Customer Service (15%)

• Answer, screen, and forward telephone calls and take messages.
• Greet customers and visitors, ascertain the nature of business and direct visitors to appropriate person.
• Responsible for issuing photo bridge passes and obtaining affidavits.
• Responsible for the sale and inventory of bridge tickets.

Toll Operations Support (40%)

• Perform the Toll Administration System (TAS) data collection, balancing, editing and final processing on a daily basis.
• Provide monthly reports from the TAS system to management.
• Assist with TAS and Toll Collection System (TCS) troubleshooting.
• Administer the bridge pass photo ID system.
• Responsible for producing, registering, and maintaining the inventory of transit cards.
• Maintain customer charge accounts and issue corporate cards.

Essential Qualifications

• Knowledge of business administration normally acquired through postsecondary education or a minimum of 3 years as an Administrative Assistant is required.
• Demonstrated experience in bilingual administrative writing as well as bilingual text editing and formatting of corporate documentation is required.
• Superior verbal and written communications skills in both French and English.
• Knowledge of basic accounting principles and concepts.
• Proficient in computer systems and software such as MS Office suite is required.
• Demonstrated ability to work with information management systems.
• Ability to work with minimal supervision with demonstrated decision making and problem-solving skills is required.
• Ability to multi-task and manage a diverse mix of issues, responsibilities and challenges is required.
• Ability to work in a team environment, while developing supportive and productive working relationships is required.
• Ability to handle inquiries, requests and/or complaints from all stakeholders and individuals, both in writing and verbally, with respect, courtesy, and in a helpful manner is required.
• Strong ethical standards and the ability to be discrete in the handling of confidential and privileged information is required.
• Strong organizational skills with an ability to manage and prioritize workload in a proactive manner, providing feedback on progress and priority issues is required.
• Strong customer service communication skills are required.
• Experience in the coordination of meetings and travel arrangements is an asset.
• An overall demeanor that is consistently professional, warm, and approachable is required.

Please send your resume and a cover letter that demonstrates how you meet the essential qualifications to csavard@sibc.ca.

We thank all those who apply. Only those selected for further consideration will be contacted.

SIBC is an Equal Opportunity Employer, which promotes a culture of inclusion and diversity. Accommodations are available throughout the staffing process and can be requested at any time.